Something you’re unsure about? You’ll find the answers in our frequently asked questions.


Q - What is the difference between kerosene and gas oil?

A - Kerosene, also known as 28-second oil (or more commonly home heating oil), is produced after the distillation process of crude oil. Most domestic systems run on kerosene because it provides a cleaner and more efficient burn for your home.

Gas oil (red diesel), also known as 35-second oil, is more commonly used in agriculture and industry. Gas oil is less combustible than kerosene and has more carbon atoms.

Q - Do you service boilers?

A - Although we don’t have our own service engineers, each local Bayford office works closely with local Oil Firing Technical Association (OFTEC) registered heating engineers.

These engineers provide an excellent service, and we are happy to recommend them to you. You can also visit the OFTEC website at .

Q - Do you sell tanks?

A - This varies from office to office. Call your local Bayford office and we’ll either give you advice there and then, or arrange for someone to contact you within 24 hours to organise a site survey and advise you on the best solution for your needs.

Q - What is the VAT on heating oil?

A - Domestic customers buying heating oil are charged VAT at just 5%, regardless of the quantity.

Q - Are there different sized delivery vehicles?

A - Yes there are. With a range of four, six and eight wheeled tankers, Bayford can deliver a large range of fuels and volumes to any location.

Q - My tank is a little way from the road. Will you still be able to deliver?

A - Most of our tankers have a 120ft maximum hose, which can be pulled out to make the delivery. This means we can even deliver if your tank is tucked away and seemingly hard to get to.

Q - What is the minimum delivery?

A - The minimum delivery we can make by law is 500 litres. However, the larger the delivery you can take, the greater the economies of scale.

Q - Can you make unattended deliveries?

A - Yes, providing we can gain access to your tank. All our deliveries are metered and you will receive a printed read out of the precise amount dispensed. These meters are regularly checked by Trading Standards.

So, there's usually no need for you to stay at home for us to make your delivery.

Q - What is Signalman?

A - Signalman is an automatic fuel tank gauge, which allows Bayford to monitor your oil supply for you. This means you no longer have the inconvenience of checking your tank and ordering fuel yourself. Find out more about Signalman.

Q - How can I get advice on running my home heating system more efficiently?

A - OFTEC is the organisation responsible for looking after the oil heating and cooking industry throughout the UK and Ireland. The OFTEC website has a wide range of information, including some great tips for increasing the efficiency of your home heating system.

Q - How can I find out about oil storage rules and regulations?

A - Even a small oil spillage can have a devastating effect on the local environment and because of this oil storage within the UK is understandably highly regulated.

It’s worth spending a few minutes making sure your storage tank complies with the rules. You can get all the information to do this by visiting the sites below or by asking any member of the team in your local Bayford office:

Not found the answer to your question? If you still have a query you’d like us to answer, complete our feedback form or contact your local Bayford office. We’ll be delighted to help.