At Bayford we’ve been helping keep homes warm for over 80 years.

New to heating oil?

If you’re new to heating oil, we realise there is a lot to consider. So to clear things up, this section explains the basics of home heating oil, from how to check your system through to the delivery process.

Heating oil

Home heating oil is usually kerosene, or 28-second oil. This is because it provides a relatively clean and efficiently burn for home heating systems.

However, some heating systems run on gas oil. These are common in commercial and agricultural heating systems but a small number of home heating boilers use gas oil.

Systems check list

You might like to give your system a once-over yourself. If so, follow this simple checklist:

  1. Check which type of fuel is used in your home heating system
  2. Check the capacity of your tank
  3. Check the boiler type and age – does it need maintenance?
  4. Check when the boiler was last serviced – is it due another service soon?
  5. Check who serviced your boiler last – was it a registered engineer?

Ordering fuel

Ordering home heating oil with Bayford is easy. You can either place an order online or ring your local Bayford office and speak to a member of our team.

When you place an order with us, you will need to tell us which type of fuel you require and how much you need. Once we’ve discussed delivery and agreed a timescale that is convenient for you, the next time you’ll hear from us will be when we deliver your fuel.

At this point you’ll receive a delivery note detailing exactly the type of fuel and the precise amount our driver has delivered. Read more about deliveries.


We offer a number of convenient ways to pay. Click here to find out more about the different payment options we offer.

Regular checks

To ensure your home heating system is running efficiently, keep an eye on it regularly. A little effort can save you a lot of trouble.

We recommend you check your oil tank level every week, that way you should never run out - especially during the cold winter months!

Alternatively, you might want to consider our Signalman automatic monitoring system. The Signalman system monitors your oil tank and regularly sends a reading of your tank level back to Bayford. Once your oil tank level becomes low, we automatically reorder for you - you don't have to do a thing!

Welcome packs

When you first purchase home heating oil from Bayford, you’ll receive a customer welcome pack. This will include your account card and a folder for storing your delivery receipts.

Be sure to keep hold of your pack as it will contain the phone number of your local office, so will make ordering with Bayford even easier!